Partnering with the right management team makes all the difference.
At Rogers Property Management, we have been assisting homeowner associations across North Carolina for nearly ten years. An increasing number of associations are selecting our management services due to our attentiveness and effective communication with both the board of directors and homeowners. Our office welcomes walk-ins, answers phone calls, returns missed calls, responds to emails, and keeps members informed about events and updates within their communities. The primary responsibility of management is to support the board of directors in handling day-to-day operations and administrative duties. Since board members are elected volunteers dedicated to serving their community, choosing the right management is crucial, as they often feel they have taken on a second full-time job.
When HOAs partner with us, we alleviate that burden and assist each board in managing its tasks. Some of the services we provide include obtaining vendor quotes, reviewing contracts, scheduling repairs, addressing homeowner inquiries, preparing meeting agendas, sending mass communications via text and email, helping homeowners submit architectural applications, conducting site visits, and updating the community calendar. Additionally, we manage financial responsibilities, including handling receivables and payables, preparing monthly reconciliations, and delivering comprehensive financial reports to the board of directors.
Board members can expect to receive various financial documents, such as the income statement, balance sheet, budget comparison report, general ledger, paid invoices, bank statements, delinquency report, violation report, and architectural report. We also assist our board members with preparing annual budgets and collaborating with preferred engineering firms to secure reserve studies. These studies are essential for anticipating capital improvements and future funding needs.
If your community is facing an overwhelming number of delinquencies, we are well-regarded for our ability to resolve unpaid balances. Our effective system for collecting overdue accounts begins with notifying the homeowner and making an effort to recover the debt. This is followed by a 15-day written notice. Should the homeowner fail to respond within this period, we will escalate the delinquent account to the association’s attorney for debt collection management, pending the board’s approval. According to Chapter 47F of the NC Planned Community Act, associations have the authority to pass legal expenses on to the property owner. Rogers will work with the board of directors to ensure it is aware of the many steps that are required to collect the debt and what is needed to ultimately foreclose on a property.